SHIPPING & RETURNS

 

 

As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders and refunds to you as quickly as possible. That said, due to the impact of COVID-19 on our fulfillment center—and on shipping carriers nationwide—we anticipate that both order and return processing may take longer than usual. Thank you for your patience and understanding during this time.

 

 

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).

 

 

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

 

 

Return Policy

Refunds on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at Design Lab's discretion. 

 

 

Items Not Eligible for Return

Cabinets, tile, flooring, and some plumbing and lighting are final and cannot be returned once they are ordered. Once ordered materials cannot be canceled for any reason. If pricing is incorrectly listed on the website and / or online, we will correct the error but are not obligated to sell you a product listed at an incorrect price. Pricing is subject to change without notice and is not guaranteed until payment is made in full. If additional materials are required after the initial order, it is possible that the material may be out of stock, or will be in a different dye lot which could cause a slight color irregularity from the original dye lot, it may also be discontinued or priced higher when ordering more. All measurements for tile or flooring should be verified with your contractor or installer. Some tile or flooring variations are common and part of the beauty of the surface. If you are concerned with tile or flooring variations, we recommend that you order 1 or 2 boxes prior to ordering a larger quantity to make sure you like it. There will be absolutely no returns or exchanges once materials have been installed. Please note that we do not accept returns of any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

 

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. 

 

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Some of the products we sell are shipped directly by the vendor. If this is the case,  please inquire about that particular vendor's return policy. Please note that if your item is shipped from the vendor, we will share the shipping and contact information you provide at checkout with that vendor so that they can track your shipment.